Identification of the owner of the online store
Website ID: www.dapac.es
- Owner: DAPAC PURCHASING CENTER, SL
- Address: C/ Atlas 11, 47195 Arroyo de la Encomienda (Valladolid)
- Contact: hola@dapac.info
- Telephone: 983772609
- Tax information: NIF: B84784354
- Registry Data: Valladolid Commercial Registry, sheet VA-20917, volume 1494, folio 167, entry 11
Introduction
This document sets out the general conditions for contracting products (hereinafter the " Conditions ") that are carried out through the website www.dapac.es (hereinafter ''the Web'') whose property falls on Central de Compras Dapac SL (hereinafter the ''Provider''), whose contact details appear in the Legal Notice of the Website.
On the other hand, the user (hereinafter the " User ") is the party registered on the Web by email and password, who in turn is responsible for the veracity of the personal data provided to the Provider, for which he/she has full responsibility for use and custody.
Hereinafter, they shall be jointly referred to as the Parties .
The Provider reserves the right to modify the Conditions unilaterally and in accordance with the legally established provisions without this affecting the goods or promotions acquired prior to the modification.
The Terms and Conditions will remain published on the Website for the User to reproduce and save as confirmation of the contract.
It is the User's responsibility to read the Terms and Conditions before placing an order. The applicable Terms and Conditions will be those in effect in this contract at the time the order is placed.
The Provider will file the electronic document where the purchase is formalized, and will make it available to the User in case the latter requests it.
Contracts will not be subject to any formalities, except for the legal requirements expressly stated in the Civil Code and the Commercial Code, as well as in other applicable laws.
Acceptance of this document implies that the User:
• You have read, understand and comprehend the Terms and Conditions.
• It is a person with sufficient capacity to contract.
• Assume all obligations set forth herein.
The Terms and Conditions will be valid for an indefinite period and will apply to all orders placed through the Website.
The Provider informs that the business is responsible and aware of the current legislation of the countries to which it sends the products.
I. Purpose of the contract
The purpose of the Conditions is to regulate the contractual relationship between the Provider and the User.
The contractual relationship begins when the User accepts the corresponding box during the online ordering process.
The contractual relationship of sale entails the delivery of a specific product in exchange for a specific price, a price that will in turn be publicly displayed on the Web.
II. Rectification of data
If the User identifies errors in the data published on the Website or in the documents generated by the contractual relationship, they may notify us by email at hola@dapac.info. Once the notification is received, the Provider undertakes to correct said data as soon as possible.
The User may keep their data updated by accessing their user account.
III. Order placement procedure
Before accessing the products or services offered by the Provider, the User confirms that he or she is of legal age. He or she also confirms that he or she has previously registered with a username and password on the Provider's Website.
Within the framework of placing the order, the User freely and voluntarily provides the personal data requested, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR), regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, as well as in accordance with the provisions of Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of personal data, and detailed in the Legal Notice and the Privacy Policy of this website.
The User agrees to use their username and password diligently and not to make them available to unauthorized third parties.
The User agrees to notify the Provider of any loss, theft, or misplacement of such data in order to prevent unauthorized access to the User's account and to immediately block any unwanted access.
Once the User's account has been created through the Website, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the order process will be governed by the following rules:
PROVISIONS
I. General contracting clauses
Unless otherwise stipulated in writing, placing an order with the Provider implies the User's acceptance of the Terms and Conditions. No stipulation made by the User may differ from those of the Provider unless expressly agreed upon by the Parties.
II. Shipping and delivery of orders
The Provider will not proceed with the shipment of any order while:
i) the availability of the requested product has not been confirmed.
ii) the relevant payment has not been made and verified by the User.
The Provider clarifies that shipments of the products requested by the User will usually be made through companies dedicated to the transport of goods.
In any case, the Provider clarifies that the carrier brand may vary depending on the product's destination.
In general terms, the delivery period will be between 1 and 7 business days, although this may be increased depending on: i) the destination population ii) the payment method agreed between the Parties.
In any case, the Provider will provide the User with the expected shipping and delivery date prior to confirming the order.
III. Failure to execute the distance contract
If the order cannot be fulfilled due to the unavailability of the requested product, the User will be informed of this unavailability. Accordingly, the User will be entitled to cancel the order and receive a refund of the amount paid free of charge.
In any case, the refund of the amount free of charge does not mean that the User is unable to claim any damages that may have been caused.
The Provider assumes no liability for delays in shipping or non-delivery of orders when the information provided by the User is false, inaccurate, or incomplete.
Delivery of the order is considered complete when the shipping company makes the products available to the User, and the User, or their representative, signs the delivery receipt.
The Provider shall be liable to the User for any lack of conformity that exists at the time of delivery of the order, and the User may, by simple declaration: i) demand the earliest possible correction of the lack of conformity of the product ii) demand a reduction in the price in proportion to the defect existing in the product iii) demand the termination of the contract if the Provider has not informed of said defect.
In any case, the User may also demand compensation for damages, if applicable.
The User shall have the right to suspend payment of any outstanding portion until the Provider complies with the Conditions.
The Provider is responsible for ensuring that the products listed on the Website are in good condition and suitable for their intended use.
It is the User's responsibility to verify the products upon receipt and to state any reservations or complaints they may have regarding the delivered product.
If the contract does not involve the physical delivery of any product, but rather a download activation on a website, the Provider will inform the User in advance of the procedure to follow to complete said download.
IV. Right of withdrawal
( %20de% %20para% 20user.pdf">Download withdrawal request form )
The User has a period of fourteen calendar days, counted from the date of receipt of the product or from the date of the purchase contract in the case of a service, to exercise their right of withdrawal. If the Provider fails to comply with its obligation to provide information and documentation regarding the right of withdrawal, the period for exercising it will end twelve months after the expiration of the initial withdrawal period.
The right of withdrawal cannot be exercised in contracts referred to in Article 103 of the Consumer Protection Act.
Any return must be communicated to the Provider by phone or email to pedidos@dapac.info , indicating the invoice number, delivery note, and corresponding order.
If the return is not made with the original delivery packaging, the Provider may charge the estimated cost to the User, informing them in advance through the same communication channel used.
If the return is not made with the original delivery packaging, the Provider may charge the estimated amount, informing the Provider in advance through the same communication channel used.
Once the User has received the return number, he/she will send the product to the Provider, indicating this number on the shipping letter with the shipping costs at his/her expense, at the address: CENTRAL DE COMPRAS, SL, Calle Atlas, 11, 47195, Arroyo de la Encomienda, Valladolid.
The User may make any additional claim in relation to the Product through the following communication channels:
• Address of the Provider: DAPAC PURCHASING CENTER, SL Calle Atlas, 11, La Encomienda Industrial Park, 47195 Arroyo de la Encomienda, Valladolid.
• Telephone: 983267617
• email: hola@dapac.info
V. Claims and online dispute resolution
Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free platform for the resolution of disputes between the USER and the PROVIDER, without the need to resort to the courts. This platform, known as the Dispute Resolution Body, acts as an intermediary between the two parties. This body is neutral and will engage with the parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.
Link to the ODR platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
VI. Force majeure
The Parties shall not incur liability or non-performance for any defect or failure caused by force majeure. Performance of the obligation shall be delayed until the force majeure ceases.
VII. Competition
The User may not assign, transfer, subcontract, or transmit the rights, responsibilities, and obligations held by virtue of the contract entered into between the Parties.
If any provision of the Terms is deemed invalid or unenforceable, the validity, legality and enforceability of the remaining Terms shall not be affected by the invalidity of this provision.
The User declares that he or she has read, understood and accepted the Conditions set forth herein in their full scope.
VIII. Generalities of the offer
Sales between the Provider and the User, as well as deliveries made by the corresponding transport company, will be subject to the Conditions.
No modification, alteration or agreement contrary to the Conditions shall be effective unless agreed in writing by the Parties.
If there is a written agreement, it will prevail over the Conditions.
IX. Price and validity period of the offer
The prices indicated for each product or service do not include Value Added Tax (VAT) or other applicable taxes or fees. Unless expressly stated otherwise, these prices also do not include shipping or communication costs, handling, or any other additional services or ancillaries to the purchased product.
The prices applicable to each product are those published on the Website and are expressed in euros. The User assumes that the economic value of some products may vary daily.
In addition to making a purchase, the User may check other details online, such as: different items, quantities, prices, availability, shipping costs, charges, discounts, taxes, and the total purchase amount.
Once an order is placed, prices will remain the same whether or not products are available.
Any payment made to the Provider entails the issuance of an invoice in the name of the registered User, or in the name of the company name that the User has previously provided, and which appears in the Provider's system.
The invoice will be available in the "Invoices" section of the User's account for download in PDF format. For orders placed from the Canary Islands, the invoice will be printed with the order.
For any information regarding the order, the User may contact the Provider using the contact methods described above.
X. Transportation costs
Shipping costs are borne by the Provider, unless expressly agreed otherwise in writing.
XI. Minimum amount
The Provider is responsible for the financial transactions and makes the Conditions established here available to the User.
XII. Security measures
The Website uses industry-accepted information security techniques, such as SSL, data entry, firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user/customer agrees that the provider may obtain data for the purpose of authentication and access control.
XIII. Purchasing process
Any product from our catalog can be added to your cart. Your cart will display the selected products, their description, the quantity, the price, and the sales method.
The baskets containing the selected products have no legal or material effect; they are simply a section highlighting a quote, with no commitment on the part of either party. From the basket, you can place an order by following the steps for proper placement:
1. Check your billing and shipping information. If you notice any errors, please contact us by phone or email to correct them.
2. Place the order (finalize order)
Once the order is processed, the system instantly sends an email to the Provider's management department and another to the User's email confirming the order.
XIV. Order
Once the order has been validly signed and correctly received and registered by the Provider, the Provider will endeavor, to the extent possible, to provide information regarding all the procedures involved in the delivery of the order, as well as its status.
XV. Dissociation or suspension or termination of the contract
The Provider may, without prior notice, suspend or terminate the User's access to its services and training, in whole or in part, if the User fails to comply with the obligations established in this contract, as well as any legal provision, license, regulation, directive, code of practice or policies applicable to the User.
When the Provider exercises any of the rights or powers set forth in the Conditions, the exercise of its rights will not prejudice or affect the exercise of any other right or remedy that may be available to it.
XVI. Warranties and returns
Regarding the warranty for the products offered by the Provider, this will be governed by the provisions of Articles 115 et seq. of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.
XVII. Applicable law and jurisdiction
The Terms and Conditions shall be governed by and construed in accordance with Spanish law, except where expressly provided otherwise. Any dispute arising from the provision of the products or services covered by these Terms and Conditions shall be submitted to the courts and tribunals of the User's domicile, the place of performance of the obligation, or the location of the property, if immovable.